Before you buy
Always check delivery estimates, stitching details, sale terms, and return eligibility on the brand's own product page. SabKapray helps with discovery, but the final shopping terms live with the retailer.
Customer Help
Shipping & Returns
شپنگ اور واپسیEverything you need to know about delivery and returns — and which brand to contact for each.
Important: SabKapray does not sell, ship, or handle any products. All purchases are made directly on the brand's own website. For shipping timelines, tracking, and returns, please contact the brand you purchased from. This page helps you find the right contact quickly.
How It Works
How Buying on SabKapray Works
SabKapray is a fashion aggregator — we show you products from 50+ Pakistani brands in one place. When you click "Buy Now", we send you directly to that brand's website to complete your purchase. This means:
1
You buy on the brand's siteYour order is placed on the brand's own checkout — Khaadi.com, Sapphire.pk, GulAhmed.com, etc. SabKapray has no record of your order.
2
Brand ships to you directlyThe brand packages and ships your order using their own couriers (TCS, Leopards, BlueEx, etc.). Delivery timelines are set by the brand.
3
Returns go back to the brandIf you need to return or exchange, contact the brand's customer service — not SabKapray. Each brand has its own return window and policy.
Typical Delivery Times
What to Expect
Delivery times vary by brand. Based on general market standards for Pakistani e-commerce brands:
| Delivery Type | Typical Timeline | Notes |
|---|---|---|
| Within same city | 2–3 working days | Karachi, Lahore, Islamabad fastest |
| Other cities (Pakistan) | 3–5 working days | Courier-dependent |
| Remote areas | 5–10 working days | May take longer |
| Sale / Eid season | Add 2–5 days extra | High volume periods cause delays |
| International shipping | Varies by brand | Not all brands ship internationally |
These are estimates only. Always check the brand's own website for their current delivery timelines before ordering.
Brand Return Policies
Where to Go for Returns & Refunds
Each brand has its own return and exchange policy. Below is a quick reference — always confirm on the brand's website as policies can change. For the exact policy, visit the brand site directly.
| Brand | Return Window | Exchange? | Contact / Policy |
|---|---|---|---|
| Khaadi | 7 days | Yes | khaadi.com ↗ |
| Sapphire | 7 days | Yes | sapphire.pk ↗ |
| Gul Ahmed | 7 days | Yes | gulahmed.com ↗ |
| Sana Safinaz | 7 days | Exchange only | sanasafinaz.com ↗ |
| Limelight | 7 days | Yes | limelight.pk ↗ |
| Alkaram Studio | 7 days | Yes | alkaramstudio.com ↗ |
| Maria B | 5 days | Exchange only | mariab.pk ↗ |
| Nishat Linen | 7 days | Yes | nishatlinen.com ↗ |
| Bonanza Satrangi | 7 days | Yes | bonanzasatrangi.com ↗ |
| J. (Junaid Jamshed) | 7 days | Exchange only | junaidjamshed.com ↗ |
| All other brands | Check brand site | Varies | View all brands ↗ |
Return windows shown are approximate. Sale items and unstitched fabric are often non-returnable — always read the brand's policy at checkout.
Can't Find Your Order?
SabKapray Cannot Help With
Since we don't process orders, we are unable to help with:
✕
Order trackingWe don't have access to any order IDs or courier tracking numbers. Log in to the brand's website or check your order confirmation email for a tracking link.
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Refund processingRefunds are issued by the brand directly to your payment method. Contact the brand's customer support with your order number.
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Wrong / damaged itemsIf you received a wrong or damaged item, contact the brand's customer service immediately with photos. This is handled entirely by the brand.